Teams at Vanta

Lead technical discussions with mid-market prospects and customers, manage technical relationships, support trials, conduct evaluations and proof-of-concept engagements, develop product documentation, provide market feedback, and improve pre- to post-sales processes. The role requires customer-facing technical experience, cloud platform knowledge, SaaS experience, project management skills, and familiarity with GRC, cybersecurity, and service integrations.

Own and scale digital customer success programs across onboarding, activation, adoption, and retention. Design personalized email, in-app, education, community, and live-learning experiences using customer data, behavioral triggers, automation, and AI. Partner cross-functionally with Customer Success, Product, Marketing, Education, Community, Data, and Operations; define success metrics, analyze program performance, optimize outcomes, and drive adoption of new programs.

Lead design for Vanta’s Governance and Compliance product pillar, directing agentic and AI-forward experiences, enterprise platform complexity, design quality, and systems thinking. Manage senior design leaders and individual contributors, develop talent, establish design standards, and partner with product and engineering leadership. The role requires hands-on AI usage, technical collaboration, enterprise B2B SaaS expertise, and experience simplifying complex workflows across multi-organization environments.