Teams at Valocity

Lead customer onboarding, training, support, platform adoption, and customer governance for lenders and valuers in India. Manage valuer relationships, resolve customer issues, monitor KPIs and SLAs, improve support processes, test product releases, and provide feedback to product and marketing teams. Support business development, industry engagement, and operational efficiency initiatives while helping drive customer satisfaction, retention, and account growth.

Leads customer onboarding, implementation, training, support, and platform adoption for lenders and valuers in India. Manages customer relationships, governance reporting, KPIs, SLA performance, issue resolution, product feedback, valuer engagement, and process improvements. Supports marketing, business development, and product teams while using data and analytics to improve efficiency, customer satisfaction, retention, and revenue growth.

Leads customer onboarding, training, support, adoption, and satisfaction for a SaaS platform serving lenders and valuers in India. Manages customer relationships, governance reporting, SLAs, issue resolution, product testing, support processes, valuer engagement, and platform awareness initiatives. Collaborates with product, sales, marketing, and business development teams to improve customer outcomes, operational efficiency, retention, and revenue growth.