Teams at Validity Inc.

Leads the comprehensive design vision for an AI-powered B2B email marketing platform. Owns product coherence, customer-centered workflows, cross-surface experiences, and design quality across app, assistant, integration, and agent interfaces. Partners closely with Product and Engineering, mentors designers, establishes feedback and critique practices, and guides AI-native design processes. Requires strong product design judgment, experience with complex B2B software, customer engagement, uncontrolled surfaces, and high-trust cross-functional collaboration.

Manages a portfolio of software customers, building relationships, driving product adoption, supporting retention, and helping clients achieve business outcomes. Responsibilities include technical account planning, client meetings, business reviews, best-practice guidance, data-driven recommendations, issue resolution, and identifying expansion opportunities. The role collaborates with account executives and cross-functional teams while maintaining customer satisfaction and achieving performance goals.

Leads enterprise sales, account management, retention, expansion, and new-business revenue. Owns sales strategy, forecasting, CRM discipline, operating processes, quota attainment, and executive customer relationships. Recruits, coaches, and retains high-performing teams while partnering with Product, Marketing, and Customer Success. Requires a data-driven approach to improving sales efficiency, shortening cycles, and delivering predictable revenue growth.