Valence Surface Technologies Benefits Overview

Prepares accurate service quotes, cost estimates, bids, and invoices by evaluating labor, materials, processing, and turnaround requirements. Collaborates with operations, engineering, production, and accounting to validate pricing, maintain cost models, resolve billing inquiries, and ensure accurate documentation and confidentiality.

Process incoming orders, respond to customer calls and emails regarding order status, coordinate resolutions with internal departments, prepare customs paperwork for international shipments, track in-house orders, and maintain inventories within a busy customer service department.

Manages customer accounts and aerospace manufacturing programs by coordinating operations, shipping, quality, finance, planning, scheduling, and customer communications. Tracks order status and completion dates, resolves holds and delays, coordinates expedited orders and truck routes, ensures required engineering documentation is available, and maintains customer data in the MRP system. The role supports on-time delivery of conforming parts and escalates issues across departments and site leadership.