Teams at UW Credit Union

Processes ACH transfers, wire transactions, electronic items, foreign checks, deposits, loan payments, disputes, and reconciliations. Ensures compliance with NACHA, Regulation E, Regulation CC, and Dodd-Frank requirements while investigating suspicious activity and supporting audits. Provides member service, vendor coordination, training, procedural updates, and project support. Contributes to process improvements, system enhancements, disaster recovery planning, and regulatory communications.

Provides second-level support for external applications and first-level support for internal tools. Responsibilities include ticket prioritization, production troubleshooting, log analysis, SQL reporting, bug fixes, documentation, incident communication, release testing, deployment coordination, integration configuration, and support process improvement. Collaborates with software engineering, DevOps, database administrators, business units, and IT leadership while mentoring other support engineers.

Supports information security governance, risk, and compliance programs through policy management, regulatory compliance, audits, risk assessments, third-party cybersecurity evaluations, control reviews, remediation tracking, and security awareness training. The role maintains risk registers, coordinates with auditors and regulatory examiners, evaluates vendor security, facilitates governance meetings, and aligns security practices with frameworks including NIST, COBIT, and CIS Critical Controls.