UserTesting

HQ
San Francisco
615 Total Employees
Year Founded: 2007

UserTesting Benefits Overview

Compensation + Benefits

Offers 401(K)

Offers life insurance

Offers supplemental life insurance

Offers accidental death & dismemberment insurance

Offers disability insurance

Offers charitable contribution matching

Offers occupational accident insurance

Offers childcare benefits

Offers generous parental leave

Provides family medical leave

Offers company equity

Offers performance bonuses

Offers employee stock purchase plan

Offers employee discounts

Offers dental insurance

Offers health insurance

Offers mental health benefits

Offers dependent care

Offers Flexible Spending Account (FSA)

Offers vision insurance

Offers Health Savings Account (HSA)

Company Culture

Provides commuter benefits

Provides a mobile phone discount

Provides free snacks and drinks

Offers legal assistance

Utilizes a flexible work schedule

Offers a remote work program

Offers diversity-based Employee Resource Groups

Work-Life Balance + Wellbeing

Offers company-sponsored outings

Offers gym membership

Offers an Employee Assistance Program (EAP)

Offers generous PTO

Provides paid holidays

Provides bereavement leave

Offers unpaid extended leave

Offers paid volunteer time

Provides paid sick days

Provides military leave

Career Growth + Development

Provides customized development tracks

Job training & conferences

Provides tuition assistance

Offers apprenticeship programs

Recently posted jobs

2 Days AgoSaved
Remote
2 Locations
Big Data • Software
Coordinate participant recruitment and manage high-volume customer research requests via the User Interviews platform. Review and QA requests, launch recruitment, monitor progress, handle Zendesk/email/chat communication, ensure SLA adherence, and improve internal workflows.
3 Days AgoSaved
In-Office
3 Locations
Big Data • Software
Manage a portfolio of sub-accounts to drive renewals and expansion. Own renewal cycles, pipeline, and forecasting while partnering with Global/Strategic AEs. Use MEDDPICC, Salesforce, and Gong to identify upsell opportunities, produce ROI-backed proposals, and coordinate with Deal Desk, Finance, Legal, and RevOps to close deals and maximize retention.
Big Data • Software
Coordinate and launch participant recruitment for customer research studies, manage a high-volume ticket queue via Zendesk and live chat, monitor project progress, communicate updates to customers, provide weekend independent coverage, collaborate cross-functionally, and identify workflow improvements to ensure timely study execution and SLA adherence.