Teams at USAA

Leads the strategy, governance, delivery, and operational execution of business and data analytics for USAA’s Voice of Member program. Oversees data platforms, reporting, advanced analytics, information management, and self-service capabilities. Advises senior leaders through data-driven insights, manages teams and capacity, directs complex projects, ensures risk and compliance, and translates member feedback with operational, financial, behavioral, and market data into business decisions.

Leads quantitative and qualitative analysis to inform business-unit strategy, assess market and regulatory trends, evaluate profitability and risks, and influence strategic decisions. Develops analytical frameworks, tests business hypotheses, translates member feedback and operational data into actionable insights, and guides team members. Partners with senior stakeholders across product, pricing, marketing, sales, credit risk, distribution, and member experience.

Leads quantitative and qualitative analysis supporting business-unit strategy, market insights, regulatory and macroeconomic evaluation, and strategic decision-making. Develops analytical frameworks, evaluates product, pricing, marketing, sales, risk, distribution, and member-experience performance, and translates findings into actionable recommendations for senior stakeholders. Leads strategic discussions, influences decisions, manages risk and compliance, and mentors team members. The role also supports member feedback and customer-experience analytics programs.