Teams at USAA

Analyzes internal and external property and casualty insurance data to monitor performance, identify trends, and support profitable growth. Develops recommendations for pricing, forecasting, planning, and membership growth; maintains dashboards and reports; prepares business review presentations; collaborates with stakeholders; responds to escalated member inquiries; and monitors regulatory, risk, and compliance requirements.

Leads large-scale, multi-year enterprise programs across Shared Services, Corporate Functions, Data, and AI. Develops roadmaps, budgets, milestones, governance, risk controls, performance metrics, and change plans. Coordinates cross-functional teams, manages dependencies and tradeoffs, reports program health to executives, drives benefits realization, and mentors program managers. Requires strong stakeholder influence, executive communication, Agile or Waterfall expertise, and experience managing complex programs in regulated environments.

Leads a team of licensed advisors delivering life, health, and retirement products while achieving acquisition and financial goals. Coaches sales performance, improves call center operations, manages regulatory compliance and escalations, develops workflows and systems enhancements, and coordinates third-party vendors. Oversees recruiting, development, retention, and risk controls while maintaining knowledge of financial services regulations and industry trends.