Teams at Upstate Veterinary Specialties

The Overnight ER Liaison coordinates communication between clients, patients, and the medical team in an emergency setting. Responsibilities include presenting treatment estimates, managing patient updates, facilitating discharges, and assisting with medical tasks and client support.

Greet and support pet owners and referring veterinarians in person and by phone, collect and maintain accurate client and patient records, triage calls, assist with paperwork and financial options, recognize emergencies, and support clients through difficult decisions. Work varied shifts including nights, weekends, and holidays in a fast-paced, team-oriented veterinary hospital.