Teams at UpSlide

Own a large portfolio of mid-market B2B accounts, driving renewals, retention, expansion, and revenue growth. Use usage data, health scores, and account signals to prioritize engagement, mitigate churn, identify upsell opportunities, and maintain accurate CRM forecasts. Contribute to scalable adoption initiatives, webinars, process improvements, and cross-functional collaboration with Support and Sales. The role requires fluent French and English, analytical account planning, negotiation, and operational rigor.

Own a portfolio of strategic enterprise accounts, driving retention, renewals, expansion, and long-term growth. Build executive relationships, develop account plans, lead business reviews, manage escalations and negotiations, monitor account health, forecast revenue, and identify churn and upsell opportunities. Collaborate with Sales, Professional Services, Product, Support, and regional CSMs to improve customer outcomes across global, multi-entity accounts.

Manage and develop a global team of Support Engineers while overseeing daily service delivery, escalations, ticket quality, operational metrics, and workflow improvements. This player-coach role involves coaching, performance management, onboarding, complex case investigations, cross-functional collaboration, and improving customer satisfaction, resolution times, and support efficiency. The position is based in Paris with hybrid work.