Teams at Upshop

Leads customer implementations from discovery through configuration, data onboarding, integration, testing, deployment, launch, and hypercare. Translates business requirements into software configurations and integration designs, troubleshoots data and workflow issues, facilitates workshops and training, manages deliverables and risks, and supports user adoption. Collaborates with customer stakeholders, IT teams, vendors, and internal Product, Engineering, Support, and Customer Success teams while improving implementation processes and documentation.

Consults with enterprise retail customers to understand business needs, design and demonstrate SaaS solutions, develop future-state roadmaps, scope statements of work, and support implementation handoffs. Partners with sales, product, engineering, project teams, and customer success to drive adoption, reduce implementation risk, and demonstrate measurable business value. Requires strong presentation, discovery, solution architecture, retail systems, and customer advisory skills.

Develop product positioning, messaging, value propositions, go-to-market strategies, customer-facing content, and sales enablement programs for Upshop’s B2B SaaS solutions. Manage the product marketing content ecosystem, including governance, discoverability, lifecycle, and measurement. Conduct market, customer, and competitive research to inform messaging and enablement. Collaborate cross-functionally with Product, Sales, Solutions Consulting, Customer Success, and Marketing.