Upgrade, Inc.
Affiliated Profiles
Articles about Upgrade, Inc.
Featured Articles
All Articles
Recently posted jobs
The Product Support Analyst will identify root causes of customer issues, monitor key systems, gather data, collaborate with operations and product teams, and facilitate incident management. The role focuses on improving customer experiences and synthesizing data into actionable insights.
As a Fraud Investigations Analyst at Upgrade, you will investigate identity theft and account takeover claims, evaluate consumer risk, escalate suspicious activities, conduct interviews to establish timelines, and assist the Fraud Investigations Manager with various tasks.
As a Fraud Recovery Specialist at Upgrade, you will mitigate and recover potential losses by reviewing accounts for suspicious activity, managing the dispute lifecycle, collaborating with bank partners, and identifying fraud trends. Exceptional customer service, problem-solving skills, and adaptability to changes in policies are essential.
