Teams at Upfluence

Own a portfolio of post-sale SaaS accounts to drive retention, renewals, and expansion. Build account plans, identify upsell opportunities using product adoption and data, lead renewal negotiations, rescue at-risk accounts, document account health in CRM, and collaborate with Product, Support, and Marketing. Contribute to automation and AI initiatives to improve CS efficiency.

Own the full sales cycle for Upfluence: run live demos (up to six/day), manage pipeline and quota in Salesforce, close deals, and provide customer feedback to Product, Marketing, and Customer Success. Become an influencer-marketing expert and hit monthly/quarterly targets with uncapped earnings.

Identify at-risk customers, resolve contract termination and renewal issues, negotiate retention solutions, manage escalations, collaborate with sales/support/product, track interactions and report on retention metrics to improve customer satisfaction.