Teams at Unwrap.ai

Own full-cycle mid-market B2B SaaS sales, including prospecting, lead generation, relationship building, deal execution, and quota attainment. The role involves autonomously pursuing opportunities ranging from $50,000 to seven-figure annual contracts, managing complex 6–9 month sales cycles, developing sales processes and materials, and working closely with a fast-growing startup team.

Own enterprise customer relationships across implementation, training, support, renewals, and expansion. Advise technical and non-technical stakeholders, translate objectives into measurable outcomes, identify growth opportunities, and drive retention. Create customer resources including guides and FAQs, relay feedback internally, advocate for customer needs, and help improve products and processes. The role is based in or requires relocation to Santa Barbara and involves in-person work.

The Customer Success Manager will engage with various customers to ensure they achieve their goals, provide support, create resources, and drive customer retention and growth.