Teams at UNM Medical Group, Inc.

Supervise and coordinate daily cash application processes for medical and pharmacy payments, ensure accurate insurance and patient payment posting, manage staff and training, maintain records and compliance, resolve posting and billing issues, and respond to internal and external payment inquiries.

Perform complex revenue cycle tasks including investigating third-party reimbursements, reconciling and adjusting patient accounts, posting payments and refunds, responding to patient and payer inquiries, preparing reports, and mentoring lower-level techs. Maintain confidentiality and compliance with patient privacy laws and assist in departmental problem solving and project execution.

Resolve complex patient billing and reimbursement issues by analyzing third-party remittances, reconciling accounts, posting adjustments, preparing refunds, and producing reports. Provide guidance to junior staff, liaise with payors and internal departments, maintain confidential patient records, and support departmental projects and data tracking systems.