Teams at Univista Insurance

Bilingual (English/Spanish) Customer Service Sales Representative handles inbound/outbound calls, resolves customer issues, promotes and upsells insurance products, maintains accurate interaction records, collaborates with teams, follows compliance and data-protection policies, attends training, and supports local marketing initiatives.

Conduct investigations into suspicious insurance claims using interviews, surveillance, and evidence collection. Analyze claims data for fraud patterns, prepare detailed reports, collaborate with claims adjusters, legal teams, and law enforcement, and ensure compliance with company policies and regulations while maintaining confidentiality.

Bilingual CSR Sales Representative handles inbound/outbound calls, resolves customer inquiries, and promotes insurance products via upselling and cross-selling. Maintains accurate interaction records, collaborates with teams to escalate issues, follows compliance/data protection, attends training, and supports local marketing initiatives to drive sales and customer satisfaction.