Teams at University Living

Provide pre- and post-sales support for prospective and current student residents, resolve lease/payment/accommodation issues, manage escalations, answer service and policy queries, and collaborate with sales and operations to improve processes and resident satisfaction.

Build and manage partnerships with study-abroad consultants and university representatives; run trainings, workshops, and webinars; represent the organization at education fairs and pre-departure events; generate leads and long-term customer relationships.

Manage partner relationships to identify marketing opportunities, develop and present campaign proposals, and coordinate execution across digital and offline channels. Lead campaign conceptualization, translate ideas into internal briefs, work with design/content/social teams, run partner meetings, and ensure timely delivery and alignment of campaign outcomes to drive visibility, engagement, and bookings.