Teams at Universal Processing LLC

Analyzes and mitigates financial, credit, and fraud risks across merchant accounts. Responsibilities include transaction monitoring, underwriting support, portfolio and chargeback analysis, reserve and processing-limit recommendations, high-risk merchant investigations, documentation review, regulatory reporting, and collaboration with compliance, legal, and account management teams. The role also contributes to risk models, monitoring tools, underwriting guidelines, fraud detection, and AI-driven process improvements.

Conduct cold calls, gather and qualify leads, schedule appointments, engage small-business owners, present payment-processing solutions, collect business and financial information, manage the sales pipeline, follow up with prospects, develop payment strategies, and meet sales targets. The role is fully onsite and requires fluent spoken, reading, and writing proficiency in Vietnamese.

Provides fully onsite bilingual Mandarin client support for credit card processing services. Responsibilities include processing applications, resolving customer and terminal issues, documenting interactions, coordinating with payment processors, translating between merchants and partners, scheduling phone coverage, and recommending efficiency improvements. The role requires strong communication, problem-solving, computer, and customer service skills.