Teams at Universal Connectivity

Net-new business hunter responsible for building executive relationships, generating pipeline, and owning the full sales cycle from outreach to close. Open executive meetings, engage stakeholders, partner with sales engineering on solutions, and close deals while developing referral/COI relationships and supporting client success reviews.

Provide advanced Tier 2 support for hardware, software, networking, VoIP and cloud services. Troubleshoot escalated issues, administer Microsoft environments (Windows Server, AD, Office 365, Exchange Online), configure network devices, collaborate with vendors, document solutions, respond to alerts/incidents, perform onsite installations and MACs, participate in after-hours emergency rotations, and drive cases to resolution with strong client communication.