Teams at Unite Us

Leads customer-facing healthcare integration engineering across state agencies, HIEs, EHR vendors, and implementation partners. Configures, implements, tests, and troubleshoots REST, HL7v2, and FHIR integrations; analyzes specifications, payloads, and logs; advises on technical dependencies and integration approaches; collaborates with Product and Engineering; maintains technical documentation; and develops scripts and automation. The role is remote in the U.S. with 10–20% travel.

Manage community strategy operations across Customer Success and Sales by supporting escalations, retention, onboarding, adoption, and partner engagement. Maintain SOPs and playbooks, facilitate escalation reviews, track metrics in Salesforce, analyze network and engagement data, administer customer surveys, and coordinate with Marketing, RevOps, Analytics, Sales, and Implementation. The role also supports community-facing materials and events while building relationships with government agencies, nonprofits, healthcare organizations, and community partners.

Own retention, renewals, expansion, and value realization for complex, high-value customer accounts. Build executive relationships, lead account strategy, design solutions for complex use cases, deliver QBRs and executive readouts, resolve cross-functional problems, advocate for customer needs, and mentor junior team members.