Teams at Unit4

Serves as the primary contact for cloud inquiries and service request communications. Coordinates with Cloud Operations and stakeholders, tracks SLAs, maintains an AI-driven knowledge base, improves content discoverability, and ensures documentation compliance and security. Develops user guides and training materials, gathers feedback, standardizes cloud engagement processes, supports adoption initiatives, and contributes to Cloud Hub projects in a global 24/7 environment.

Conduct research on how people interact and collaborate with AI agents in enterprise work. Define the human-AI interaction research agenda, study communication, trust, explainability, uncertainty, productivity, decision-making, safety, fairness, and transparency. Translate findings into practical design principles for product and engineering teams, collaborate with responsible AI stakeholders, and build partnerships with universities and academic institutions.

Coordinates global customer, internal, roadshow, conference, and sponsorship events from planning through delivery. Responsibilities include managing timelines, budgets, suppliers, contracts, branding, production, registration, speakers, onsite logistics, attendee engagement, reporting, and post-event follow-up. The role also supports global event process improvement, stakeholder communications, and consistency across regions.