Teams at Unit4

Administer and support Unit4’s Microsoft 365 environment, including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID. Provide third-level troubleshooting, monitor service health, manage permissions and licensing, investigate mail-flow and access issues, and automate administration with PowerShell. Maintain documentation, follow ITIL-aligned change practices, support security and governance, and deliver Microsoft 365 improvement projects, migrations, rollouts, and hardening initiatives.

Performs pre- and post-go-live performance tuning and troubleshooting for Unit4 Financials by Coda implementations. Responsibilities include diagnosing technical and application performance issues, tuning databases and SQL queries, developing monitoring and remediation processes, supporting SaaS Azure environments, and optimizing Java-based applications. The role collaborates with performance consultants and database administrators, provides proactive technical support, and may involve occasional customer visits.

Manage strategic customer relationships for Unit4’s cloud software, driving value realization, product adoption, retention, and expansion. Develop success plans, lead executive business reviews, manage customer risk and churn, identify upsell and cross-sell opportunities, and communicate customer needs across internal teams. The role requires strong communication, customer success experience in a cloud software environment, technical literacy, English fluency, and availability to travel up to 20%. Dutch or Swedish language skills are advantageous.