Teams at Unisys

Provides first-line technical support for hardware, software, connectivity, and user access issues. Troubleshoots problems using remote access tools, fulfills software installation and administrative requests, escalates complex issues, manages tickets through closure, communicates status updates, follows service desk and security procedures, maintains knowledge-base content, supports SLA performance, and assists with special projects.

Provides first-line technical support for hardware, software, and connectivity issues using remote access tools. Guides users through troubleshooting, fulfills software installation and administrative service requests, escalates complex issues, manages tickets through closure, communicates status updates, follows service desk and security procedures, maintains the knowledge base, meets SLAs, and assists with special projects.

Provides first-line technical support for hardware, software, connectivity, and user service requests. Troubleshoots issues using remote access tools, escalates complex problems, manages tickets through resolution, communicates status updates, follows service desk and security procedures, maintains the knowledge base, supports SLA performance, and assists with special projects.