Teams at Union Community Care

Provides foundational technical support for hardware, software, operating systems, networks, phones, printers, and user accounts. Installs and configures systems, resolves or escalates helpdesk issues, maintains IT inventory, documents procedures, supports deployments, and follows security and HIPAA-related requirements. The Level I role works under guidance, assists with projects and training, and may require occasional evening or weekend maintenance or urgent support.

Supports monthly and annual financial statements, budgeting, grant tracking, HRSA reporting and invoicing, audit leadership, account reconciliations, and balance categorization. Partners with the Controller and organizational leaders on strategic initiatives while using critical thinking and AI to improve finance operations.

Coordinates patient referrals for specialty care and diagnostic testing, including prior authorizations, appointment scheduling, insurance verification, documentation, and referral tracking. Communicates with patients, providers, specialists, and insurers; maintains current payer and specialist information; prioritizes referrals by urgency; follows up to close referral loops; and helps patients overcome barriers to accessing care.