UniHomes Benefits Overview

Handle inbound/outbound cancellation requests, identify and resell saveable customers, process transactional cancellations accurately, use Salesforce to manage cases, meet retention targets and commission goals, support B2C operational tasks during quiet periods, and contribute to developing retentions processes within a collaborative office-based team.

Follow up warm student enquiries via phone, email and WhatsApp to convert leads into confirmed bookings. Manage high call volumes, maintain CRM (Salesforce), liaise with PBSA operators and internal teams, support occasional site visits and operational admin, escalate issues, and assist with reporting to ensure smooth booking journeys.

The Business Development Manager will develop partnerships in the PBSA and BTR sectors, manage relationships, and ensure partner satisfaction while driving sales growth.