UniHomes Benefits Overview

Lead the end-to-end Agentforce function, including roadmap ownership, agent design and development, governance, observability, evaluation, adoption, and reporting. Build Sales and Service agents using Salesforce AI tooling, partner with architecture and product teams, drive organizational change, and develop a growing technical team. The role serves as the senior internal owner of Agentforce and requires strong Salesforce administration, development, AI, stakeholder management, and leadership capabilities.

Manage and grow relationships with PBSA and BTR operators to optimise listings, generate leads, and increase tenancy conversions. Run frequent strategic meetings and industry events, deliver data-driven performance reports, ensure portfolio data accuracy, collaborate with product/content/marketing teams, and implement process improvements. Field-based role with national travel to build in-person relationships and drive partner success.

Handle inbound/outbound cancellation requests, identify and resell saveable customers, process transactional cancellations accurately, use Salesforce to manage cases, meet retention targets and commission goals, support B2C operational tasks during quiet periods, and contribute to developing retentions processes within a collaborative office-based team.