Teams at Unified Judicial System of Pennsylvania

Provide administration, support, and maintenance for on-premises and cloud messaging/collaboration systems (Office 365, Exchange Online, Azure AD, Intune). Monitor servers and ticket queues, manage user accounts and DNS, design and implement cloud-based solutions, maintain patching and disaster-recovery processes, and research emerging technologies with cost-benefit analysis.

Serve as the liaison and first-line PACMS support for Superior Court staff and judges: respond to PACMS issues, submit and track AOPC helpdesk tickets, develop and analyze ad-hoc queries (T-SQL), maintain PACMS reports/metadata, participate in statistical reporting projects, troubleshoot system errors, and collaborate with court departments and AOPC on report definitions and system enhancements.