Teams at UFCU

Leads complex, cross-functional enterprise projects and programs from initiation through closure. Responsibilities include developing roadmaps, managing scope, timelines, budgets, risks, resources, dependencies, vendors, and stakeholder communications. The role aligns business, technology, and executive teams, drives governance and decision-making, ensures successful delivery and measurable outcomes, and promotes continuous improvement. It requires familiarity with Waterfall, Agile, Kanban, software development lifecycles, DevOps practices, project management tools, and organizational change.

Performs remote collections for past-due consumer, commercial, and real estate loans. Communicates empathetically with members through phone, email, text, chat, and letters; validates identities and debt responsibility; researches contact information; explains delinquency status; negotiates payment resolutions; processes loan documents and automated payments; documents collection activities; and complies with applicable regulations and credit union policies.

Lead day-to-day execution of fintech experiments and pilots: define scope, hypotheses, success metrics, run agile ceremonies, manage pod backlog, coordinate dependencies, and transition validated initiatives to implementation while ensuring compliance and member-centered outcomes.