Coursera + Udemy
Teams at Coursera + Udemy
Recently posted jobs
Artificial Intelligence • Consumer Web • Edtech • Enterprise Web • HR Tech • Social Impact • Generative AI
Lead a team of ~10 Customer Success Managers across South East Asia and Oceania to drive account health, renewals, and expansion. Act as executive sponsor for key accounts, run business reviews, influence product roadmap, recruit and coach talent, and collaborate cross-functionally with Sales, Product, and Marketing to deliver customer value and revenue growth.
Artificial Intelligence • Consumer Web • Edtech • Enterprise Web • HR Tech • Social Impact • Generative AI
Lead end-to-end 8-12 week onboarding engagements for strategic enterprise customers, configuring the Udemy Business platform, delivering training and integrations (e.g., SSO), mentoring junior consultants, and ensuring smooth handoff to Customer Success while shaping scalable onboarding playbooks and capturing customer insights.
Artificial Intelligence • Consumer Web • Edtech • Enterprise Web • HR Tech • Social Impact • Generative AI
Act as the user advocate between Support, Product, and Engineering to identify platform issues and opportunities. Drive operational readiness for feature launches, triage escalations, enable support teams, present data-driven insights, and own projects that improve internal processes and tools to deliver better learner and administrator experiences.
