Teams at Ubisoft

Oversee daily operations for a team of Community Managers supporting an assigned portfolio of games. Lead supervision, coaching, performance management, staffing, workload allocation, training, best-practice development, and process improvement. Establish content and quality standards, track team KPIs, collaborate with Community, Social, Player Support, and Frontline teams, and improve player engagement across community channels.

Supervise daily operations for a community management team supporting an assigned game portfolio. Lead performance management, coaching, training, workload allocation, process improvement, content-production standards, and team development. Collaborate with community, social media, player support, and customer service teams to improve player engagement and experience. Contribute to cross-functional initiatives and implement global processes, best practices, and performance indicators.

Designs and balances game mechanics and systems for AAA video games. Creates prototypes in Unreal Engine, collaborates with multidisciplinary teams, adapts features to technical and production constraints, solves design problems, maintains documentation, and iterates through testing and balancing.