Ubisoft Benefits Overview

Leads end-to-end Problem Management for recurring and high-impact operational issues across Ubisoft’s technology environment. Responsibilities include root cause analysis, incident and trend review, corrective action coordination, risk and dependency tracking, governance reporting, and stakeholder communication. The role partners with incident, knowledge management, support, development, LiveOps, production, online services, and vendor teams to improve service stability, document workarounds, and reduce operational risk.

Owns integrated planning and execution for marketing campaigns across creative and publishing teams. Builds timelines, milestones, dependencies, and delivery schedules; monitors risks, budgets, deliverables, and asset visibility; aligns stakeholders and drives accountability without direct authority. Facilitates planning sessions, retrospectives, and continuous improvement while ensuring adherence to campaign governance, creative standards, and operational processes. Analyzes campaign delivery and utilization information to generate insights and improve planning, collaboration, and operational efficiency.

Develops generative AI solutions for video games by defining evaluation protocols, building and training machine learning prototypes, analyzing complex interactive-system data, and collaborating with machine learning, game design, narrative, and animation teams. The role evaluates AI behaviors with players, identifies experimentation opportunities, supports product and game development, and communicates findings to international stakeholders.