Teams at Uberall North America

Provide first-level technical support and ongoing technical account management for French-speaking B2B customers. Handle escalations, document and escalate bugs (e.g., via Jira), collaborate with Customer Success, Support and Sales, improve processes and documentation, and work to increase retention and customer satisfaction.

Lead QA efforts for web applications, APIs, and integrations. Design and maintain automated tests (Playwright preferred), execute API and UI tests, document results and defects, communicate risks to stakeholders, mentor junior QAs, and drive prioritization and quality improvements within an Agile CI/CD environment.

Lead mobile QA for iOS and Android SaaS apps: design, implement, and run automated tests; build and scale mobile automation frameworks; integrate cloud device labs; collaborate with product and engineering; manage app store submission and QA processes.