Teams at U.S.VETS

Provides comprehensive case management to veterans, including needs assessments, individualized action plans, referrals, crisis intervention, housing and employment support, documentation, and care coordination. Conducts home visits, life-skills classes, drug screenings, and program reporting while maintaining HIPAA compliance. Case Manager III also guides junior case managers, supervises interns, supports audits and training, and assists with urgent client needs. Program-specific duties may include transitional or permanent housing, workforce services, rapid rehousing, and reentry support for incarcerated veterans.

Provides supervised support and residential services to veterans, including coordinating individual and group services, facilitating life-skills activities, de-escalating issues, maintaining confidential records, supporting housing and fee compliance, connecting clients with community resources, and transporting them to appointments. Collaborates with clinical and program staff, participates in case conferences and meetings, supports quality management activities, and ensures compliance with organizational, VA, HUD, and HIPAA requirements.

Serves as the welcoming first point of contact for the national office while providing reception, administrative, mail, inventory, records, expense tracking, shipment, and office coordination support. The role handles visitors, calls, inquiries, supplies, documentation, and administrative projects while protecting confidential information and maintaining a professional office environment.