Teams at Two Harbors Investment Corp.

Monitors and supports on-premises and cloud IT infrastructure, enterprise applications, batch processes, and critical services. Resolves incidents and outages, coordinates major-incident triage, manages vendors, and maintains runbooks, asset inventories, service accounts, certificates, and change controls. Oversees high availability and disaster recovery environments, tracks operational KPIs and SLAs, and collaborates with technical and business teams to improve service reliability and align IT operations with business needs.

Leads IT operations across on-premises and cloud infrastructure, enterprise scheduling, batch processing, system availability, incident response, disaster recovery, and service delivery. Manages a small operations team, coordinates major-incident triage, oversees vendors and IT assets, maintains operational policies and runbooks, monitors KPIs and SLAs, supports change management, and aligns technology operations with business needs.

Analyzes web and mobile customer journeys, funnels, campaigns, and digital performance for mortgage servicing and lending experiences. Builds dashboards, defines KPIs, validates tracking, diagnoses data discrepancies, supports A/B testing, and provides recommendations to improve borrower satisfaction and operational efficiency. Partners with business, marketing, development, and support teams on measurement, tag management, portal issues, privacy, accessibility, and regulatory requirements. Presents findings to technical and executive audiences.