Teams at Twist Bioscience

Supports customer onboarding, training, account relationships, issue resolution, reporting, dashboards, quotations, CRM management, and post-order updates. Collaborates with sales, logistics, commercial operations, and support teams to improve customer satisfaction and processes. Provides administrative and analytical support, monitors customer health, manages cross-functional initiatives, and identifies opportunities to enhance long-term client success.

Own corporate FP&A close and forecast cycles, including scenario planning, allocations, consolidation, reporting, and three-statement modeling. Analyze variances, risks, and trends; support earnings, benchmarking, and executive reporting. Serve as the OneStream power user, improve planning processes and tools, and present insights to business leaders and senior finance executives. The role also applies AI to accelerate analysis and reporting.

Leads global Customer Support and Scientific Technical Support across the Americas, EMEA, and APAC. Defines customer-centric strategy, scales omnichannel and AI-enabled support, develops regional leaders and scientific specialists, improves service metrics and retention, oversees technical escalations, manages support systems, and ensures quality, complaint-handling, and regulatory compliance across Twist’s genomics and synthetic biology portfolio.