Teams at Twist Bioscience

Own functional requirements and solution definition for cross-system initiatives spanning product, engineering, commercial, scientific, and operational teams. Translate business needs into epics, user stories, acceptance criteria, and business rules; lead stakeholder alignment, grooming, end-to-end user acceptance testing, launch support, and stabilization. Partner with engineering, architecture, project management, and quality teams while ensuring audit readiness, customer focus, and continuous improvement.

Leads China plastics sourcing and supplier management, including supplier qualification, technical audits, RFIs/RFQs, should-cost analysis, tooling lifecycle management, contract negotiation, quality performance, dual sourcing, and NPI support. Partners with engineering and quality teams on DFM, mold-flow, process validation, corrective actions, and regulatory compliance for molded, extruded, and thermoformed components used in regulated products.

Supports customer onboarding, training, account relationships, issue resolution, reporting, dashboards, quotations, CRM management, and post-order updates. Collaborates with sales, logistics, commercial operations, and support teams to improve customer satisfaction and processes. Provides administrative and analytical support, monitors customer health, manages cross-functional initiatives, and identifies opportunities to enhance long-term client success.