Twist Bioscience Benefits Overview

Leads global Customer Support and Scientific Technical Support across the Americas, EMEA, and APAC. Defines customer-centric strategy, scales omnichannel and AI-enabled support, develops regional leaders and scientific specialists, improves service metrics and retention, oversees technical escalations, manages support systems, and ensures quality, complaint-handling, and regulatory compliance across Twist’s genomics and synthetic biology portfolio.

Lead the Site Reliability Engineering function, overseeing cloud infrastructure, Kubernetes, networking, observability, automation, CI/CD, security, and incident response. Drive reliability, scalability, performance, and operational excellence across production systems while mentoring engineers and collaborating with software and product teams. Manage infrastructure architecture, monitoring platforms, infrastructure-as-code practices, vendor relationships, and post-incident remediation.

Manages the talent acquisition technology stack, including ATS and CRM systems; maintains data integrity and governance; optimizes recruiting processes; manages vendors; leads technology implementations and change management; develops recruiting dashboards and reports; analyzes funnel metrics; and provides strategic recommendations and forecasting insights to improve hiring speed, quality, cost, and candidate experience.