Teams at TwelveLabs

Design and guide customer implementations of video AI applications, serving as the technical resource for strategic accounts. Advise on TwelveLabs APIs, architecture, security, scalability, and integration challenges; manage technical relationships and adoption; create implementation documentation; gather customer feedback; and collaborate with Sales, Product, Partnerships, and Engineering. The role requires expertise in cloud platforms, Amazon Bedrock, LLMs, multimodal AI, APIs, Python, JavaScript, and video workloads, plus up to 10% travel.

Design and implement video AI solutions for strategic customers using TwelveLabs APIs and multimodal foundation models. Own technical customer relationships, guide secure and scalable architectures, support integrations from kickoff through production, resolve complex technical issues, create implementation documentation, and communicate customer feedback to Product and Engineering teams. Collaborate with Sales, Partnerships, and Engineering while supporting customer applications built with cloud platforms, APIs, LLMs, and modern development technologies.

Own the product roadmap for cloud, data platform, and AI service integrations. Lead partnerships from demand validation and technical scoping through development, security review, launch, co-sell readiness, and scale. Coordinate Product, Engineering, Sales, Partnerships, Marketing, Legal, and Science while balancing partner incentives and technical constraints. Track pipeline, usage, and adoption to ensure integrations deliver measurable business outcomes.