Tutor Intelligence Benefits Overview

Lead and scale the customer experience function for robotic deployments: hire and develop Forward Deployed Engineers, own retention and launches, create playbooks and early-warning health signals, coordinate rapid technical responses, partner with product/engineering and account teams, and translate field insights into roadmap priorities to ensure durable customer partnerships and scalable operations.

Investigate and own real-world behavior of Tutor's robotic systems across environments. Diagnose complex issues across perception, motion, hardware, and operations using logs and telemetry; drive root-cause fixes, scale improvements across the fleet, collaborate with R&D and customer teams, and build tools and playbooks to improve field debugging and reliability.

Own a portfolio of customer sites running Tutor robots: diagnose software and hardware issues, build scripts/tooling and playbooks to automate recurring work, partner with engineering on fixes, track fleet health, and maintain customer relationships while spending onsite and remote time.