Teams at Turning Point Global Solutions

Provides frontline help desk support for telecom ordering and Telecom Expense Management System users. Responsibilities include resolving and tracking tickets, configuring TEMS, updating help desk procedures, serving as the first point of contact, and supplying data for management reports. The role requires customer service, communication, data entry, Microsoft Office, ticketing system experience, and eligibility for Public Trust clearance.

Leads a telecom help desk team supporting telecom orders and a Telecom Expense Management System. Responsibilities include ticket prioritization, workload monitoring, escalations, system configuration, bill file uploads, task order and budget updates, vendor coordination, performance reporting, workflow improvement, and SOP maintenance.

Manage and grow relationships with federal civilian and defense agency accounts, including DoS, DHS, and DHA. Serve as the primary client contact, coordinate with delivery teams, monitor contracts and recompetes, identify expansion opportunities, and support proposal and capture efforts. The role requires firsthand agency experience, federal procurement knowledge, strong stakeholder management, an active Secret clearance, and on-site or hybrid availability in the Washington, DC metro area.