Teams at TTEC Digital

The NICE CXone Engineer designs, tests, and delivers NICE CXone software, collaborating with teams to enhance software quality and performance.

Serve as the primary post-sales technical partner for clients using Amazon Connect and AWS contact center ecosystems. Drive adoption, oversee incidents and change requests, monitor platform health, coordinate cross-functional teams, and support renewals by keeping environments optimized and aligned with client roadmaps.

Serve as the primary post-sales technical lead for clients using Amazon Connect and AWS contact center solutions. Drive adoption, ensure platform stability, coordinate incidents and releases, monitor performance, and align environments to client roadmaps while partnering with engineering and cloud support.