Teams at Trustwave

Investigate and respond to cybersecurity incidents through digital forensics, evidence collection, log analysis, root-cause investigation, containment, eradication, and recovery. Prepare clear incident reports for technical and non-technical audiences, maintain investigation documentation, and collaborate with internal specialists and client IT, legal, compliance, and vendor teams. Participate in on-call support, occasional travel, and work outside standard hours when required.

Conduct client-facing digital forensics and incident response investigations, including breach analysis, evidence preservation, root-cause assessment, containment, eradication, and recovery. Lead incident response engagements, analyze systems and cloud artifacts, prepare clear reports for technical and non-technical audiences, and coordinate with client IT, legal, compliance, vendors, and internal security teams. Participate in on-call support and occasional travel.

Provides customer-facing technical support across cloud, virtualization, networking, operating systems, enterprise applications, and cybersecurity technologies. Owns issues through resolution, performs troubleshooting and root cause analysis, communicates updates, documents solutions, manages escalations, and develops knowledge-base content. The role supports platforms including VMware, Hyper-V, AWS, Azure, SIEM, EDR, XDR, and vulnerability management tools while collaborating with engineering, sales engineering, account management, and operations teams.