Teams at Trustpilot

Manage a high-volume SaaS customer portfolio through onboarding, product adoption, value realization, retention, and issue resolution. Monitor customer health, renewal rates, NPS, and adoption metrics; proactively mitigate churn risks; maintain CRM records and success plans; and collaborate with Account Management, Product, and Marketing on escalations, customer feedback, advocacy, and case studies.

Manage and grow a portfolio of small-business SaaS customers in the US by owning renewals, retention, upselling, and cross-selling. Build account plans, stakeholder maps, forecasts, and accurate Salesforce records. Lead commercial conversations, business reviews, and contract discussions while partnering with Customer Success, Marketing, and Product to drive customer value, adoption, and revenue growth.

Manage the full mid-market sales cycle from lead generation through closing. Responsibilities include prospecting, outbound calling to C-level executives, qualifying opportunities, maintaining the Salesforce pipeline, selling Trustpilot’s platform and mission, and consistently exceeding monthly sales targets. The role requires strong outbound sales, lead prioritization, closing, and knowledge of e-commerce, online marketing, and social media, with growth potential toward enterprise sales.