Teams at Trove

Lead and scale a 3-person Product Support team, build support infrastructure (runbooks, escalation matrix, SLAs, QA), improve resolution quality and CSAT/NPS, reduce engineering escalations, implement deflection tracking, and collaborate cross-functionally with Engineering, Operations, and Partnerships.

The Senior Programme Manager will oversee project implementations, manage accounts, and coordinate financial reporting for Trove's European operations while ensuring partner success.