Teams at Trove

Handle customer support across tickets, email, and social channels while maintaining fast response times and clear queues. Own the help center and macro library, identify fraud and high-value issues, surface recurring customer trends, and provide voice-of-customer insights. This hands-on role requires building support processes from the ground up, using AI tools efficiently, and delivering empathetic, on-brand communication.

Own Trove’s retention marketing function end to end, including CRM and lifecycle campaigns, segmentation, promotions, rewards, testing, reporting, and retention KPIs. Partner with founders, design, and engineering to build automated systems, optimize repeat purchases and lifetime value, and create a data-driven retention engine. The role requires hands-on campaign execution across email, push, SMS, and in-app messaging, with emphasis on rapid experimentation and responsible incentive management.

Own full-cycle recruiting for an early-stage startup: build hiring infrastructure, source and close passive candidates, partner with leadership, use data to optimize time-to-hire, maintain excellent candidate experience, and proactively build future pipelines.