Teams at Troutman Pepper

Supports the delivery and ongoing operation of custom application, database, and workflow solutions. Responsibilities include requirements gathering, low-code configuration, data analysis, testing, troubleshooting, documentation, implementation, training, and user support. The role collaborates with technical and non-technical stakeholders to translate business needs into enhancements and maintains secure data-handling practices. Work is performed under senior team guidance while developing technical skills in software development, structured data, automation, and generative AI tools.

Conducts AML client and matter intake, including CDD, KYC documentation, sanctions and PEP screening, beneficial ownership research, risk assessments, and risk escalation. Maintains AML records, monitors higher-risk clients, supports audits, regulatory compliance, training, policies, and SRA inquiries. Collaborates with lawyers, compliance counsel, the MLRO, and intake teams while ensuring accurate, timely, and confidential documentation.

Provides senior-level onsite IT support for computer, telephone, mobile, printer, AV, hardware, software, and network systems. Manages technology asset inventories, supports office moves and new-user setups, handles second-level Service Desk escalations and on-call duties, documents resolutions, mentors team members, and assists with operational priorities and process improvement.