Teams at Trivelta

Owns Trivelta’s Cape Town operations, leading the local team and aligning market execution with global strategy. Responsibilities include optimizing digital products and customer journeys, analyzing acquisition and retention funnels, improving payments and reconciliation, managing fraud and risk operations, monitoring KPIs, and identifying growth opportunities across the customer lifecycle.

Own the end-to-end product design process for complex B2B SaaS products, including research, user flows, wireframes, prototyping, testing, and developer handoff. Improve data-heavy interfaces, collaborate closely with engineering, apply user insights to product decisions, and establish design standards. The role requires strong UX fundamentals, Figma proficiency, design systems experience, autonomy, and professional English and Spanish.

Lead product and digital operations across customer lifecycle, analytics, payments, fraud, and risk. Analyze customer journeys, funnels, operational dashboards, and business KPIs to improve conversion, activation, retention, customer value, payment performance, and efficiency. Coordinate between local markets and internal teams, identify product improvements, validate features, report customer pain points, and support successful launches while balancing fraud controls with customer experience.