Triple Whale Benefits Overview

Own enterprise customer relationships across the EMEA region, serving as a consultative advisor on marketing strategy, product adoption, renewals, and growth. Develop tailored success plans, forecast revenue and renewals, manage account risks, lead executive meetings, identify expansion opportunities, and translate customer feedback into product requirements. Collaborate with Sales, Solutions Architects, and Support to maximize client value and improve the overall customer experience.

Own high-volume customer onboarding and ongoing success for eCommerce brands. Configure Shopify tracking, UTM parameters, advertising and marketing integrations, validate attribution data, explain analytics dashboards, manage customer health in HubSpot, identify churn and expansion opportunities, and support customers through scaled channels including chat, shared inboxes, and office hours. Collaborate with Sales and Support while improving onboarding playbooks and customer experience.

Leads integrated marketing across content, performance, lifecycle, paid acquisition, and campaigns to drive demand, qualified pipeline, and customer acquisition. Oversees Content and Performance leaders, develops cross-functional campaigns, allocates marketing investment, improves conversion paths, and uses analytics to optimize results. Requires substantial B2B SaaS marketing leadership, strong creative and analytical judgment, AI proficiency, and experience managing managers, budgets, and both sales-assisted and self-serve journeys.