Teams at TriNet

Leads TriNet’s Resolution Services organization by setting strategic direction, governance, operating models, performance objectives, and service standards. Oversees estimated-time-to-resolution governance, Issue Center operations, executive escalations, customer resolution, analytics, reporting, process improvement, automation, and organizational transformation. Manages leaders and professional teams, advises executives, drives cross-functional alignment, develops talent, and improves customer outcomes through operational excellence and data-informed decision-making.

Leads complex, cross-functional transformation programs from strategy through execution. Responsibilities include managing roadmaps, resources, milestones, dependencies, risks, governance, stakeholder alignment, executive communications, organizational readiness, and change-management considerations. The role influences business, product, technology, and operations teams without direct authority, facilitates decisions, and drives measurable outcomes using value-stream, stage-gate, and agile delivery practices.

Pursue new business among companies with 5–99 employees by prospecting, building referral partnerships, managing a sales pipeline, conducting consultative sales meetings, developing proposals, and closing complex 3–6-month sales cycles. The role requires meeting quota, managing multiple opportunities, presenting to executives and business owners, maintaining sales systems, and traveling to prospective clients within the assigned territory.