Teams at TriCore Reference Laboratories

Provides first-level customer support to patients, physicians, providers, and internal customers by phone, email, and written communication. Resolves inquiries accurately and efficiently, escalates complex complaints, maintains department quality and productivity metrics, follows policies, and handles sensitive information. The role requires empathy, strong communication, typing, computer proficiency, flexibility for holidays and on-call schedules, and learning laboratory and medical terminology.

Provides strategic HR partnership and employment-law guidance to leaders and employees. Manages employee relations, performance management, investigations, conflict resolution, accommodations, workforce planning, compliance, training, and organizational assessments. Analyzes workforce metrics, mitigates legal risk, supports regulatory inspections and external agency requests, and collaborates with HR functions. Requires 24/7 rotating on-call availability and 20–30% or more travel, including overnight stays.

Manages TriCore’s compensation, benefits, payroll governance, and total rewards strategy. Oversees compensation cycles, job architecture, benefits administration, vendor relationships, compliance, audits, open enrollment, analytics, and Workday optimization. Advises leaders on pay decisions, develops employee communications and training, supervises staff, and partners with Finance, Payroll, HRIS, and executives to support competitive, equitable, compliant, and cost-effective rewards programs.