Teams at Tricentis

Lead cross-product SRE initiatives to design and operate multi-region, multi-tenant cloud infrastructure. Improve observability (SLOs/SLIs), incident response, CI/CD, and platform scalability. Mentor engineers, guide architecture decisions, and drive reliability, cost efficiency, and tooling adoption.

Provide customer-facing technical support: analyze, troubleshoot, and resolve product issues via portal, email, chat and calls; collaborate with R&D and Customer Success; run diagnostics, support software configurations, and learn Tricentis testing platforms.

Lead strategic engagement for enterprise SaaS customers to drive adoption, retention, renewals, and expansion. Build executive and technical relationships, create account plans, monitor health and usage, coordinate cross-functional teams, and deliver measurable outcomes in software quality and engineering efficiency.