Tri Counties Bank Benefits Overview

Handles Regulation E ACH and debit card disputes, merchant disputes, fraud investigations, chargebacks, and customer communications. The role researches claims, gathers documentation, processes transactions through claims systems, ensures regulatory compliance, identifies fraud trends, and coordinates with Compliance, Internal Audit, Fraud Investigations, and ACH Operations. Specialist II responsibilities additionally include independent investigations, evidence retention, final-resolution analysis, and financial abuse reporting.

Supports Financial Advisors by opening and maintaining investment accounts, processing transactions, preparing paperwork, coordinating appointments, handling client communications, resolving transaction issues, maintaining compliance files, collecting fees, and organizing client events. Provides confidential, detail-oriented client service through phone, email, mail, and in-person interactions while following banking policies, investment procedures, and applicable regulations.

Supports Financial Advisors by opening and maintaining investment accounts, processing transactions, preparing account paperwork, handling deposits and cash distributions, tracking fees and documentation, and resolving transaction issues. Provides client service through phone, email, mail, and in-person interactions; schedules appointments, assists with client meetings, maintains compliance files, protects confidential information, and coordinates client appreciation events while following banking and investment regulations.