TreviPay Benefits Overview

Provides bilingual Spanish-English customer and merchant support for B2B payment programs. Handles inbound inquiries, disputes, authorizations, rejections, technical needs, and account issues; de-escalates challenging situations, routes escalations, meets service metrics, and proactively contacts customers. Collaborates on process improvements, implementations, training, and documentation while maintaining professional communication and adapting to change.

Reviews manually adjudicated small-business credit applications, evaluates fraud and creditworthiness, makes credit-limit decisions, documents analyses, gathers additional information, follows regulatory and credit policies, supports policy development, mentors junior staff, and may assume delegated leadership authority.

Supports B2B collections and accounts receivable through inbound and outbound customer communications, payment and invoice inquiries, account reconciliations, CRM documentation, and issue escalation. The role delivers customer support while meeting quality and productivity KPIs, identifying root causes, and developing proficiency in TreviPay systems and processes.