TreviPay Benefits Overview

Serve as primary customer contact to resolve issues, de-escalate challenges, meet SLAs, proactively engage clients and merchants, provide feedback to improve processes, complete training, and drive program usage.

Manage B2B accounts receivable by executing SOPs for collections, responding to client inquiries, maintaining low past-due rates, meeting productivity and quality targets, and collaborating with finance and client success teams to resolve root causes and support client relationships.

Manage day-to-day merchant communications, systems maintenance, and operational support. Coordinate continuous improvement initiatives, maintain forms and distribution lists, prepare reports, resolve tier-1 merchant issues, and act as escalation bridge to senior leadership while supporting cross-functional operations.