Teams at TravisMathew

Supports direct-to-consumer customer service by managing phone and electronic inquiries, resolving orders, processing adjustments, cancellations, returns, credits, and refunds, and coordinating with internal departments. The role also assists Accounts Receivable with credit holds and Order Management with fulfillment while handling high inquiry volumes and maintaining customer relationships.

Leads e-commerce site experience, conversion rate optimization, testing, personalization, product launches, and digital operations for TravisMathew websites. Manages A/B and multivariate testing, analytics, customer segmentation, vendor relationships, launch calendars, and cross-functional collaboration. Develops optimization strategies, reports insights, improves conversion and customer experience, and mentors the site experience and operations team.

Lead the brand’s AI strategy, roadmap, use-case prioritization, and high-priority initiative delivery. Build business cases, develop prototypes, drive AI adoption and training, evaluate vendors and platforms, manage responsible-AI governance, and report portfolio value and risks to executives. The role partners across business, technology, legal, and parent-company teams to embed AI into workflows and deliver measurable results.